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| Tactical Communication: Your First Line of Defense |
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| Date: |
| 11/4/2009 9:30 AM 12:30 PM |
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| Description: |
Tactical communication is your first line of defense when you encounter difficult and sometimes potentially dangerous people. GRCC is offering this workshop to provide you with the tactical tools necessary to successfully manage not only your routine assignments, but also the extraordinary confrontations in which you may find yourself.
In most cases, confrontational situations will be diffused. This short yet intensive course equips you with methods to control verbal encounters. The principles and tactics taught enable you to use "Presence and Words" to calm difficult people who may be under severe emotional or other influences, redirect the behavior of hostile people, diffuse potentially dangerous situations, perform professionally under all conditions and achieve the desired outcome in the encounter.
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| Website: http://https://learning.grcc.edu/ec2k/Heading.asp?heading_id=57 |
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| Contact Information: |
| Elly Bainbridge (ebainbri@grcc.edu) |
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| Location(s): |
| Building | | Room |
| Applied Technology Center (ATC) | | |
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